Customer Feedback and Ratings

Get real time Customer feedback at the Point of Sale. Send feedback questions directly to customers via email. Get responses on your mobile phone.
vector illustration showing employers analysing feadback recieved from customers

Simple, Quick and Powerful

Powerful, cost effective, easy to use feedback solution for retailers
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Feedback at POS
Feedbk lets you carry smoothly the process of knowing what your customers think of you and further scope of improvement.
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Email Questions
Allow your guests to give their feedback through email in just a few clicks.
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Direct Notifications
Get instant notification on our nGauge mobile application when your customer’s respond to your feedback query.

Awesome Features

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5 STAR RATING
On the Interactive Customer Display customers rate their in store experience.
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INSTANT RATING NOTIFICATION
Management is alerted to poor rating, allowing for immediate customer interaction to diffuse the issue.
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ADDRESS NEGATIVE REVIEWS
No more negative Yelp or other online reviews with the opportunity to address the customer issue immediately.
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DIGITAL RECEIPTS WITH FEEDBACK
Emailed receipts provide an additional way to get customer ratings.
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SURVEYS BASED ON RATINGS
Customize survey questions based on customer rating to really get relevant customer input.
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CUSTOMIZED QUESTIONS
Design your own questions to get more insight about your customers and their preference.
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CUSTOMER INPUT TO IMPROVE SERVICE
Gather invaluable customer feedback to tailor your product mix to what will bring your customers back for more.
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OPTIONAL SURVEY TEMPLATES
Use preset survey questions to quickly start gathering your customer input.
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BETTER UNDERSTAND YOUR CUSTOMERS
Rating and surveys provide the opportunity to understand your customers likes and opinion on products or overall.
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EASY SETUP
The feedback feature is automatically enabled on Smart Customer Displays.
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IMPROVE PRODUCT MIX
Use the survey to query your customers about improving products and services offered.
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ENHANCES CUSTOMER EXPERIENCE
Customers enjoy the check out process with the interactive customer display and potentially impacting direction of business.
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IDENTIFY CUSTOMER PREFERENCES
Gain valuable insight into customer preferences to provide customers with best possible in store experience.
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ENGAGE YOUR CUSTOMERS
Customers not only view their transaction details but also loyalty points, receipt options and rating the experience.
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KNOW YOUR CUSTOMER VALUE
You gain useful analytics on your customers buying habits and preferences.

Watch Demo

Knowing your customer feedback is very simple now
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